Requesting deletion of your data

You can ask us to delete the personal information we hold about you at any time, including any Instagram direct messages we have received from you.

How to make a request

Email support@emazinggroup.com from the email address associated with your account, or tell us the Instagram username you messaged us from. Say that you are requesting deletion of your data. We do not need any other detail, and you do not need an account with us to ask.

What happens next

• We confirm we have received your request.
• We delete the information we hold about you, including your profile, any Instagram messages received from you, the Instagram identifier we store to route replies, and any social account data and metrics we collected from accounts you connected.
• We keep only what the law requires us to keep, such as records of payments already made, and we tell you if anything falls into that category.
• We confirm once it is done.

Instagram messages

We only store Instagram messages sent to our brand accounts by creators in our program. Messages from anyone else are discarded when they arrive and are never stored, so there is nothing for us to delete. You can also revoke our access at any time from Instagram’s own settings, which stops us receiving anything further from you.

Connected social accounts

If you connected an Instagram, TikTok, YouTube, or Twitch account, you can disconnect it yourself at any time from your account settings, or revoke our access from that platform’s own app permissions screen. Disconnecting stops any further collection and deletes the access credentials we hold for that platform. To also remove the metrics we recorded while it was connected, email us using the instructions above.

See our privacy policy for what we collect and why, and our terms of service for the rules of the program.